Before You Start

Before you jump into the activation process, ensure you have the following ready:

• Your Xfinity Mobile device or compatible phone.
• Your Xfinity account information.
• Your SIM card (if you received one).

Step-by-Step Activation Process

Follow these steps to activate your Xfinity Mobile service:

1. Insert Your SIM Card: If you have a new device, insert the provided SIM card. If you are using your own device, ensure it’s unlocked and compatible with Xfinity Mobile.
2. Download the Xfinity Mobile App: For a seamless activation experience, download the Xfinity Mobile app from the App Store or Google Play Store.
3. Log In: Open the app and log in with your Xfinity account credentials. If you don’t have an account yet, you can create one directly from the app.
4. Follow the Prompts: Once logged in, follow the on-screen instructions to complete the activation process. This may involve confirming your device and account details.
5. Test Your Service: After activation, make a test call or send a text message to ensure everything is working properly.

Troubleshooting Common Issues

If you encounter any issues during activation, consider the following troubleshooting tips:

• Ensure your device is compatible with Xfinity Mobile.
• Check that your SIM card is inserted correctly.
• Restart your device after activation.
• If you face connectivity issues, ensure you are in an area with good Xfinity Mobile coverage.

Need Further Assistance?

If you’ve tried the above steps and are still having trouble activating your Xfinity Mobile service, don’t hesitate to reach out for help:

• Contact Xfinity Mobile Customer Support at 1-888-936-4968.
• Online chat support is available on the Xfinity Mobile Support page.
• Visit your nearest Xfinity store for in-person assistance.